Frequently Asked Questions

1. What types of products does C-Kiln sell?

BONTII sells a variety of colorful and beautifully crafted porcelain products, including meal bowls, earrings, and serving plates.

2. What is C-Kiln's unique value proposition?

BONTII's unique value proposition lies in our ability to bring happiness and joy to our customers through our vibrant and high-quality porcelain creations.

3. What is C-Kiln's return policy?

BONTII has a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us at contact@bontii.com to start a return.

4. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately at contact@bontii.com. We will evaluate the issue and make it right.

5. Are there any items that cannot be returned?

Yes, certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. Please contact us if you have any questions or concerns about your specific item.

6. How can I exchange an item?

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

7. What is the European Union 14-day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

8. How long does it take to receive a refund?

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

9. What is BONTII's shipping policy?

For information on BONTII's shipping policy, please refer to our Shipping Policy section.